PRIVACY POLICY
- Introduction
1.1 Thank you for visiting the http://www.nakedjapan.com.au website (the “Website”). Naked Japan Café&Takeaway Moorabbin (ABN 26 309 908 366) and its related bodies (collectively referred to as “Naked Japan”, “we”, “us” or “our”) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information and are committed to protecting the privacy of personal information in accordance with Australian privacy laws.
1.2 This Privacy Policy sets out our approach to handling personal information, and how we are expected to handle your personal information including how we collect, use, store and keep secure, disclose and provide access to your personal information. We respect your rights to privacy under the Privacy Act 1988 (Cth) (the “Act”) and the Australian Privacy Principles (the “APPs”) and we comply with all of the Act’s requirements with respect to the collection, use, management, storage, disclosure and provision of access to your personal information.
1.3 The scope of this Privacy Policy covers the personal information handling practices. We do not control the collection, use or disclosure of, and may not have access to, the personal information. We are responsible for ensuring that your personal information collected by them is handled in accordance with this Privacy Policy and Australian privacy laws.
- What is personal information?
2.1 When used in this Privacy Policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, gender, date of birth, address, telephone number, email address and profession or occupation.
2.2 If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
- What personal information do we collect and how is it collected?
3.1 We will collect your personal information in a fair and lawful manner. Where it is practical to do so, we will collect your personal information directly from you, and only to the extent that we reasonably require for one or more of our business functions or activities, to provide you with our product or service or to determine your suitability.
3.2 The kinds of personal information we may collect from you will depend on what type of interaction you have with us. However, it may include amongst other things:
a.personal information that you provide to us when you participate in a promotion, competition, promotional activity, survey, market research, SMS, MMS and other mobile services. This information may include, for example, your first and last names, postal and physical addresses, email address, telephone numbers, facsimile number, age, date of birth and loyalty membership details;
b.personal information that you provide to us via our restaurants or when you place an order in a restaurant by telephone or via an online ordering system. This information may include, for example, your first and last names, postal and physical addresses, email address, telephone numbers, age, date of birth, menu preferences, previous order information, loyalty membership details, credit card details, Internet Protocol (“IP”) address and your demographic and other data for market research, advertising and promotional purposes;
c.personal information that you provide to use via telephone, email or in person when making a request or enquiry or submitting compliments, complaints or feedback. This information may include, for example, your first and last names, postal and physical addresses, email address, telephone numbers, facsimile number, age, date of birth, loyalty membership details, previous order information and IP address;
3.3 We will use your personal information only for the particular purpose that you provided it, or for a directly related purpose. We may otherwise use your personal information where that other use is required or permitted by law or with your express or implied consent.
- What happens if we can’t collect your personal information?
a.we may not be able to provide the requested services or products to you, either to the same standard or at all;
b.we may not be able to provide information about products and services that you may want, including information about special promotions;
c.we may not be able to provide you with details, information or an appropriate response to any enquiries or requests for information that you have made; or
d.we may be unable to tailor the content of our Website and other relates sites to your preferences and your experience of our Website may not be as enjoyable or useful.
- For what purposes do we collect, hold, use and disclose your personal information?
5.1 We collect personal information about you so that we can perform our business activities and functions and provide the best possible quality of customer service. The way in which we will collect, use and disclose your personal information depends on the reasons for which it was collected, however this is generally for the following purposes:
a.processing meal orders that you place with us in our restaurants or via an online meal ordering system, providing you with our products and services and processing meal refunds where applicable;
b.to respond to any questions or queries that you may have and to process, investigate and respond to any feedback, complaint or compliment made by you;
c.promoting and marketing our current and future products, services, promotions, offers, games, programs and competitions to you;
d.to improve the operation or navigation of our Website and social media platforms, and inform you of changes made to our Website and/or social media platforms;
e.assisting you with remembering and re-ordering from our menu in the future, developing an online customer profile and keeping your contact details up to date;
f.to obtain opinions or comments about products and/or services and to conduct other statistical and market research with a view to improving our services and products;
5.2 We may also use your personal information for other purposes not listed above which will be made clear to you at the time we collect your personal information, for a directly related purpose, where you have consented to such use or disclosure, or for such other purposes as may be required or permitted by law.
- To whom may we disclose your information?
6.1 For the purposes described in the section above, we may disclose your personal information to, and share personal information with, the following:
a.our officers, employees, contractors or agents for the purposes of operating our business or our Website, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, agencies, advertisers and business partners, payment processors, data entry service providers and professional advisors such as accountants, legal advisors, business advisors and consultants;
b.suppliers and other third parties with whom we have commercial relationships for business, marketing and other related purposes;
c.third parties where the law requires or authorises us to do so; and
d.any organisation for any authorised purpose with your express consent.
6.2We may combine or share any personal information that we collect from you with information collected by any of our related bodies corporate (within Australia).
- How can you access and correct your personal information?
7.1 You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example by mailing or emailing it to you). We may charge a reasonable administration fee to cover the costs of meeting your request. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
7.2 There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
7.3 If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it.
7.4 To protect your privacy and security we will take reasonable steps to verify your identity before granting access.
- What is the process for complaining about a breach of privacy?
8.1 If you believe that this Privacy Policy has been breached, or your personal information has not been collected, stored, used or disclosed appropriately, please contact us using the contact information below, and provide details of the incident so that we can investigate it. We request that complaints about breaches of privacy be made in writing so that we can be sure about the details of the complaint.
8.2 We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title and contact details of the person investigating the complaint and the estimated completion date for the investigation process.
8.3 After we have completed our enquiries, we will contact you, usually in writing, to advise you of the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.
- Changes to this Privacy Policy
From time to time, we may revise this Privacy Policy. Any updated version of this Privacy Policy will be posted on our Website, so we ask that you please review it regularly. Your continued use of the Website, and acceptance of our products and services, will be deemed acceptance of any amended Privacy Policy.
- Contacting us
10.1 If you have any questions or comments about this Privacy Policy, please use the contact link on our website, or contact us using the details set out below:
Naked Japan Café&Takeaway Moorabbin
Shop 10/2 Central Avenue, Moorabbin, VIC 3189
Telephone: 03 9555 3939
Email: admin@nakedjapan.com.au
This Privacy Policy was last updated on 1 March 2021.