Refunds & Cancelling or changing your order
1 You may cancel or change your order after it has been submitted and payment has been authorised through the relevant Online Ordering Platform for pick-up orders, but only up to 30 minutes before your chosen collection time by:
(a) telephoning the Naked Japan restaurant directly; and
(b) requesting the cancellation or change at least 30 minutes prior to the requested collection time.
2 No refund will be permissible if you attempt to cancel or change your order within 30 minutes prior to the requested collection time.
3 If you successfully cancel or change your order your original payment will nevertheless be processed and if you are eligible for a refund, you can obtain this by contacting our manager during business hours.
4 If, due to unforeseen circumstances, we are unable to fulfil your order, or if a product is no longer available, we will contact you before you collect the order at our restaurant and seek to replace the unavailable item with another item of similar or equal value or we will refund the amount that you have paid by contacting our manager on 03 9555 3939 during business hours.
5 We will process approved refunds within 7 business days.